Refund and Returns Policy – Bunny Cosmetic Nie
Effective Date: September 12, 2025
At Bunny Cosmetic Nie, we value your trust and satisfaction. Our Refund and Returns Policy is designed to give you peace of mind when shopping for our premium skincare, makeup, and beauty essentials. Please read this policy carefully to understand your rights and options when making a purchase through our website https://coinslide.click.
1. General Return Eligibility
To ensure the integrity and safety of our products, returns are only accepted under the following conditions:
- The product is returned within 30 days of delivery.
- The product is unused, unopened, and in its original packaging.
- The product includes all original accessories, promotional gifts, and documentation (if any).
- A valid proof of purchase (order confirmation email or receipt) is provided.
Please note: Due to hygiene and safety standards, opened or used cosmetic products cannot be returned unless they are defective or damaged upon arrival.
2. Non-Returnable Items
The following items are non-returnable and non-refundable unless defective:
- Opened or used skincare and cosmetic products.
- Gift cards, discount vouchers, and promotional items.
- Clearance, final sale, or special promotion items.
3. Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or incorrect, please contact our customer support team within 7 days of delivery. We may request photographic or video evidence to verify the issue. Once approved, we will offer you the option of:
- A replacement of the defective/damaged item at no additional cost.
- A full refund processed through your original payment method.
- A store credit or discount voucher (if preferred).
4. Refund Process
Once your returned product is received and inspected, we will notify you of the refund status. Approved refunds will be processed within 5–10 business days to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
5. Return Shipping
- Customer-Initiated Returns: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
- Bunny Cosmetic Nie-Initiated Returns: If the return is due to our error, we will provide a prepaid return label at no extra cost to you.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Exchanges
We currently do not support direct product exchanges. If you wish to replace an item with a different product, please return the original item (if eligible) for a refund and place a new order.
7. International Orders
At this time, Bunny Cosmetic Nie primarily serves customers within the United States. For international orders (if available), return shipping fees, customs duties, and taxes are the responsibility of the customer, unless the item is defective or incorrect.
8. Customer Responsibilities
To avoid unnecessary delays or disputes, please ensure:
- You provide accurate delivery and contact information when placing an order.
- You carefully review your order details before checkout.
- You store and handle products properly as per instructions provided on the packaging.
9. Policy Updates
This Refund and Returns Policy may be updated periodically to reflect new practices, product changes, or regulatory requirements. Any updates will be posted on this page with a revised effective date.
10. Contact Information
If you have any questions, concerns, or wish to initiate a return or refund request, please contact our support team:
📍 Address: 212 5th St NE, Grand Meadow, Minnesota (MN)
📞 Phone: (507) 754-5046
📧 Email: [email protected]
🌐 Website: https://coinslide.click